Policies and Procedures

Policies and Procedures

Safeguarding children, young people and adults

Our mission is to provide support for children, young people, adults who are vulnerable and families who are experiencing difficulties or challenges so that they can have a better present and a hopeful future. Click to view our Safeguarding Policies and Procedure.

As well as our Spurgeons’ policies and procedures, we also work in accordance with Wiltshire’s Safeguarding Vulnerable People Partnership, which replaced the Local Safeguarding Children’s Board in 2019.  More information can be found by clicking on the link.

Complaints Policy

Spurgeons is committed to providing the best possible services for children, young people, families and the community. We want to listen to your concerns or complaint and will work with you to try to make things better. Your views are very important to us and help us to continually improve our service provision.

How to make a complaint:

To begin with we suggest you talk over any concerns or complaints with a member of staff at the service. Problems can often be sorted out quickly by letting staff know how you feel.

If you are still not happy, please call 01933 412412. Click to view our Complaints Policy and Procedure.

Privacy Policy

Your privacy is important to us. Our privacy notice will tell you about who we are, the information we collect, how we use that information and your rights around access to and decisions about that information. Please note – Spurgeons reserve the right to amend these policies.

Cookie Policy

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Forms related cookies: When you submit data to through a form such as those found on contact pages or other web-forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

More Information

For more information, please contact us via: WiltshireFamilyHubs@spurgeons.org.